DTLB’s POLICIES

In order to schedule an appointment, your credit card info will be required. Your privacy and safety are always protected. Your card will not be charged to book an appointment. However, it will be charged if the Cancellation + Late Policy is violated.

All of our guests are extremely valued here at Doll. Please keep this in mind when scheduling and canceling your appointments so that other interested guests can have an opportunity to receive our exceptional services.

Cancellation + Late Policy

We value your time, please reciprocate the same. Please give at least 24 hours notice to cancel, please send us an email or call. A voicemail is required if we are unavailable to answer the phone.

No call/No shows will be charged the full (100%) amount of the scheduled service.

Canceling an appointment less than 24 hours in advance will result in a charge of 50% of the scheduled service.

Late arrivals will result in a shortened appointment. If you plan to arrive more than 10 minutes later than your scheduled appointment time, please let us know.

Same day appointments are not guaranteed. Please call to confirm this appointment availability.
 

Booking Policy

By appointment only.

When self-booking, please be advised that your appointment confirmation email is what indicates a successful booking! We are not responsible for any failed attempts, so please book accordingly.

Your appointment bookings are reserved for you! As a courtesy, we send an automated text reminder 24 hours before your appointment. We strongly advise not to depend fully on the reminders. Mark your personal calendars with your appointment bookings to avoid missing appts and related charges.

Download our App via Google Play and The App Store to view your upcoming appointments with ease.
 

Wait List Policy

Don't see an appointment date or time that works for you? We can place you on a wait list with your request details, and then reach out to you once an opening occurs! At Doll The Lash Bar, our goal is to ensure that all guests on our Waiting List have an opportunity to receive our services. Once an appointment becomes available, we will contact you by phone, text and email. Please respond within 24 hours, to secure the appointment.
 

Return Policy

Please select product purchases carefully. Use our testers to test out colors and product use inside our studio. Product purchases can be returned or exchanged within 14 days from the date of purchase. Packaging must be perfectly intact and original. DTLB has the right to refuse used, opened, or defective products, for hygenic reasons. You will receive your store credit only equal to the amount of purchase, less a 20% restocking fee.